Welcome to Linguaserve.com (www.linguaserve.com)! These general conditions outline the use of our Information System, which is developed and owned by Linguaserve Internacionalización de Servicios, S.A. (LAS).
By using the Linguaserve.com website, you agree to adhere to these Terms and Conditions of Service. If you do not agree with these terms, we kindly ask that you refrain from accessing or using the Linguaserve.com website.

I. GENERAL TERMS OF USE

1.1 To access our services, you will need to log in through the virtual office available on the www.linguaserve.com website after verifying your user credentials.

1.2 To use our services, a username (ID) and password are required. These will be provided to you once you have signed your contract with us.

1.3 Client obligations

a) Keep your ID and password confidential and secure.
b) Confirm that you own or have the rights to use the material you wish to have translated by LAS.
c) Ensure that the material for translation does not contain any abusive, threatening, defamatory, obscene, or illegal content, and does not infringe upon any laws or contractual obligations.
d) Assume any legal responsibility related to the content of the material you provide for translation.
e) Make every effort to ensure that any material you upload to our website or servers is free from viruses or other harmful code.
Please note, Linguaserve.com adheres to high-level security measures in accordance with RD 1720/2007 on personal data protection.

1.4 Personal Data Protection

For more information on how we protect your personal data, please review our Privacy Policy available at the following link: Legal Notice and Privacy Policy.

II. INTELLECTUAL PROPERTY RIGHTS

2.1 All content on the Linguaserve.com website and our translation tools are the property of LAS and are protected by intellectual and industrial property laws. Reproduction or dissemination of any content without express permission from LAS is prohibited.

2.2 LAS acknowledges that all work completed, including translations, belongs to the client, and LAS relinquishes any rights over these works.

III. CONTRACTING, PROCESSING, AND DELIVERING PROJECTS

3.1 Specific terms for contracting, processing, and delivering projects will be detailed in the individual contracts signed between Linguaserve and each client.

3.2 Please note that translations can be highly complex, and a literal translation of terms between different languages may not always be possible. Linguaserve will strive to ensure translations are as accurate as possible, but we are not responsible for consequences outside of Spain.

IV. SUBCONTRACTING OF SERVICES

LAS will ensure that translations are performed by directly contracted translators. However, if the volume of work exceeds our immediate capacity, we reserve the right to authorize subcontracting to meet deadlines. We will not notify clients of such arrangements but will assume full responsibility for the work completed.

V. UNUSUAL SERVICE OPERATIONS, SYSTEM, AND COMMUNICATION ERRORS

In the event of system errors that impede or delay service delivery:

5.1 If the error is due to a client system issue, LAS is not liable for any damages caused.

5.2 If the error is due to an LAS system issue, we will take responsibility for any damages incurred by the client.

5.3 Errors caused by communication system faults will be treated as force majeure in accordance with the applicable legislation, and no party will be held responsible for non-compliance due to such factors.
LAS will inform clients of any detected errors in the delivered materials as soon as possible.

VI. GUARANTEES APPLICABLE TO ALL SERVICES, PRE-EXISTING WORK, DELIVERIES, AND THE USE OF THE WEBSITE AND ITS CONTENT

6.1 The specific conditions for orders, services, and delivery will be outlined in writing for each client.

6.2 LAS guarantees that work will be delivered within the agreed timeframe and quality, except in cases of unforeseen factors beyond our control (accidental disruption of lines of communication, faults in the system beyond our control).

6.3 LAS will make every effort to ensure that the work delivered is free of viruses or harmful code, applying a commercially available antivirus prior to delivery, though we cannot guarantee that it will be completely free of such issues due to factors beyond our control.

VII. PAYMENT TERMS

7.1 Payment terms will be specified individually for each client.

7.2 As a general rule, payments should be made in advance.

7.3 LAS will not commence work without receiving the relevant payment.

7.4 A tool on our website provides an estimate for informational purposes. For a binding quote, please contact us directly through the LAS website.

VIII. GENERAL

8.1 Direct linking to specific services on our website without written permission from LAS is prohibited. However, you may link to the general homepage as long as it respects LAS’s ownership rights and refrains from deep linking or any other illegal referencing. Do not use frames to embed links, advertisements, and/or other information not originating on the site.

8.2 If any part of this Contract is found to be invalid, it will be replaced with a valid clause that closely aligns with the original intent, while the remaining terms will remain in effect.

8.3 LAS reserves the right to amend these general terms and conditions at any time without prior notice to clients. Changes will not affect previously signed contracts.

8.4 LAS may retain copies of each delivery for guarantee and due diligence purposes, with the retention period agreed upon individually with each client.

8.5 LINGUASERVE recognizes and respects your ownership and confidentiality of the material. We are committed to:

(i) Using the material solely for the purpose of fulfilling the contractual obligations outlined in this agreement;
(ii) Not disclosing any information related to the material to third parties without your prior written consent;
(iii) Following your instructions regarding the destruction of any copies of the material once the initial internationalization is complete, regardless of the media on which they are stored.

IX. SETTLING DISPUTES AND JURISDICTION

9.1 Any disputes arising from applying and interpreting these general terms and conditions will be resolved in accordance with Spanish law.

9.2 Disputes arising from applying these general conditions, as well as individual contracts with clients, will be handled by the courts and tribunals of Spain.

9.3 Spanish legislation, particularly regarding consumer protection, will apply to any matters not covered by these terms and conditions.

9.4 In case of any contradiction between these general conditions and individual client contracts, the individual conditions or those more favorable to the client will prevail.

9.5 Both parties commit to acting in good faith and making every effort to resolve any disputes amicably.